| Frequently Asked Questions |
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| What does WEB PAGE MONITOR
do? |
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The WEB PAGE MONITOR service regularly checks that your web page is
available and has not been defaced.
Our defacement detection system is extremely sensitive. If a
hacker changes a single character, WEB PAGE MONITOR will raise the alarm.
WEB PAGE MONITOR accesses your web page over the internet exactly as
your customers do, so we can detect the failure of your web server,
domain name server, internet connection or your ISP.
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| What doesn't WEB PAGE MONITOR
do? |
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WEB PAGE MONITOR does not prevent your page being hacked - but we can
warn you in time to minimize the damage. Secure systems, a culture
of vigilance and contingency planning will reduce your
exposure to intrusions - but no system can be guaranteed totally
secure.
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| How does WEB PAGE MONITOR
alert me? |
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When it detects a problem, WEB PAGE MONITOR sends a message describing
the problem to a set of email addresses specified by you. There is
no limit to the number of addresses, and by using your mobile phone
or paging company's email gateway, you and your staff can be
immediately alerted wherever you are. When your site is back to
normal, WEB PAGE MONITOR sends another message to let you know everything
is OK.
For each alert address, you can choose normal or short alert
messages. Normal alert messages provide a detailed analysis of the
problem, including suggested action. Short alert messages are
designed for delivery to pagers and phones.
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| What should I do when
I get an alert? |
If you have selected normal alert messages, the message itself
will give comprehensive information. If you receive a short alert message,
- DEFACED: Your web site has been defaced or changed in some
way. If it has been hacked, restore your original page - you
should have backup copies readily available and a practised
restoration process to minimise the outage. If WEB PAGE MONITOR has
detected a valid change, log on to your control page and update
the checksum. If there is no discernable change, view the source
of your page - there may be differences inside tags that are
causing false alarms.
- Necessary log on to WEB PAGE MONITOR and change
the page address to the new location.
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| How does it work? |
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The WEB PAGE MONITOR service is built around a series of automated
systems that we call monitor bots, which do exactly what your
customers do - browse your web page.
However, there the similarity ends. A patrolbot is far more
discerning than a human visitor - it will detect any change to the
HTML on your web page, including the addition, deletion or
modification of a single character. And a patrolbot is relentless -
it will monitor your page like clockwork day and night every day of
the week.
The patrolbots also time how long your web page takes to load
each time they Monitor. If this exceeds the time you specified on
your control page, you are alerted to the potential server crash,
network outage or denial-of-service attack.
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| What if we update our
web page? |
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Once you have logged into your control page, you can update the
reference checksum for any of your pages. You also have the option
of halting monitors for each page.
So if you wanted to take your server down over a weekend to
revamp your web site, you could stop monitoring on Friday evening,
then start monitoring and update the reference checksum on Monday
morning.
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| What about things that
change on my web page, like Advertisements? |
- Day and month names and abbreviations (like "Monday"
and "Sep")
- All tag contents
A second solution is to wrap frequently changing sections in WEB PAGE MONITOR's special "ignore" tags, like this:
<!--ppi--> This is ignored <!--/ppi-->
Note that using ignore tags does introduce a small risk of
undetected defacement, because a smart hacker could place his
message in the ignored section. The tags are intentionally cryptic
to reduce this threat. Also the ignore tags themselves are
part of the MD5 checksum so a defacement inside ignore tags on a
page that previously had none will be detected.
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| Can I stop monitor while our server is being backed up? |
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Yes - from your control page you can stop when WEB PAGE MONITOR will not
monitor your site. So if you regularly take down your
web server each day or each week, it is easy to prevent false
alarms.
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| Which pages should be monitored? |
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Because it is the focus of your site, hackers usually deface your
home page. Automated worms like Code Red also attack your home page,
but for a different reason - it is the only page they can be sure
will exist.
So although we are glad to monitor as many individual pages on
your site as you want, we suggest that the home page for each site
is the most important.
Many new customers find the web page they entered causes REDIRECT
alerts. This happens because some webservers handle the translation
from "www.yoursite.com" to "www.yoursite.com/index.html"
by redirecting the browser. To check if this will affect you, type
your address into your browser and see if it changes when you hit
"Enter". If so, give WEB PAGE MONITOR the second (redirected)
address.
Also please note that the patrolbots cannot process frames. They
will only detect defacements of the main (frameset) page - to
protect the frame contents you should give WEB PAGE MONITOR the direct
address of the frame content page.
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| How can I tell WEB
PAGE MONITOR is checking my page? |
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emailed
automatically whenever your favorite Web pages change.
You can double-check the monitor log with your server logs - each
time a patrolbot visits your site, it leaves an entry in your server
log.
You may also notice an effect on your web site's traffic
statistics. If you choose five minute patrols for instance, you will
receive 288 extra visits every day.
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| How do I modify alert
addresses and other settings? |
When you sign up, you get a user id and password. Entering these
on the home page will give you access to your personal control page,
where you can:
- View the monitored pages with details of the last visit and
last alert
- Change your account details
- Update a page's Address or url
- Stop and start monitoring each page
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| I've forgotton my
password. |
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No problem - just click on the email us, type in your WEB PAGE
MONITOR user ID or your email address. WEB PAGE MONITOR will search our database for your details, and if it
finds them it will email you.
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| What if WEB PAGE
MONITOR gets hacked? |
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We take great care to ensure our systems are as secure as
possible. However, we recognize that no system is 100% secure, and
have designed WEB PAGE MONITOR so that even if our systems were
completely penetrated, a hacker would find nothing that could
compromise our customer's servers. Your login password is processed
and stored as an MD5 hash, and all other information (page and email
addresses etc.) is either public knowledge or relatively innocuous.
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| But what I really need
is... |
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Every person and every organization is different, so it may be
that our standard services are not what you need. Perhaps you need
monitoring more frequently, a more complex escalation procedure, or
voice alerts. Whatever your need, please
contact
us so we can tailor a solution just for you.
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| I'm convinced! How do I sign up? |
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Just click here
for sign upl.
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| Account Details |
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After filling in a short application form, you get a fully
functional account that will monitor one page every fifteen minutes. You can change settings,
and receive alerts exactly as if you had paid.
Once you are happy with the service, click on the
"Subscribe" menu item on your control page. We will
arrange an invoice and on-going service.
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| Pricing |
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WEB PAGE MONITOR's charges vary according to the monitor frequency. The
table below shows the cost for each monitoring page . There are no other charges - no setup
fees, alert charges or any other hidden costs.
| monitor Frequency |
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| Every 15 minutes |
$9.00 Per
Month |
| Every 15 minutes |
$90.00 Per Year |
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